Sonars Refurbish Pvt Ltd (“Company”, “we”, “our”, “us”) operates the website https://sonarsrefurbish.com and provides refurbished furniture products and related services through this platform. By accessing or using this website, you agree to the terms of this Privacy Policy.
Information we collect
Contact details such as name, email address, and shipping/billing address.
Order and transaction details including products purchased, payment method (processed through secure payment gateways), order value and dates.
Website usage data such as IP address, browser type, device information, pages visited and time spent on the site, collected through cookies and similar technologies.
Communication data such as queries, feedback, reviews or messages you send to us by email, forms or WhatsApp.
How we use your information
To process and fulfill your orders, arrange shipping and provide after-sales support.
To communicate with you regarding orders, deliveries, refunds, exchanges or service-related updates.
To improve our website, products, services, user experience and customer support.
To send you marketing or promotional communications, offers and updates where you have consented or where permitted by law.
To comply with legal obligations, resolve disputes, prevent fraud and enforce our terms and policies.
Legal basis and consent
Where required, your consent is taken for collecting and processing your personal data, especially for marketing communications and use of cookies beyond what is necessary for site operation. You may withdraw your consent at any time by contacting us at info@sonarsrefurbish.com or using the unsubscribe option in communications.
Cookies and tracking technologies
Our website may use cookies and similar technologies to:
Remember your preferences and improve site functionality.
Understand how you use our website to enhance performance and content.
Support features like cart, wishlist and login sessions.
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
Sharing of information
We do not sell your personal data. We may share your information only with:
Service providers such as payment gateways, logistics and courier partners, IT and hosting providers, and customer support tools who assist in running our business.
Professional advisors (legal, accounting, compliance) where necessary.
Government authorities or law enforcement when required by applicable law or to protect our rights, users or the public.
All third parties are expected to handle your personal data with appropriate security and confidentiality.
Data retention
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, comply with legal, accounting or reporting requirements, and resolve disputes. After this period, data may be deleted, anonymized or securely archived as per our internal policies and applicable law.
Data security
Reasonable technical and organizational measures are used to protect your personal data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
Your rights
Subject to applicable law, you may have the right to:
Access the personal data we hold about you.
Request correction or updating of inaccurate or incomplete data.
Request deletion of your data, subject to legal and legitimate business requirements.
Withdraw consent where processing is based on consent.
Object to or restrict certain types of processing.
Our website may contain links to third-party websites or services. These sites are not controlled by us and are governed by their own privacy policies. We are not responsible for the privacy practices of such third parties.
Children’s privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that it can be removed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements or services. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after such changes constitutes acceptance of the updated policy.
Contact us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact: Sonars Refurbish Pvt Ltd [Registered Office Address] Email: info@sonarsrefurbish.com
